Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of RealCV's CV verification services. By accessing or using our service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our service.

2. Service Description

RealCV provides automated CV verification services that cross-reference information in CVs against publicly available data sources, including Companies House records and educational institution registers. Our service generates verification reports to assist employers in their hiring decisions.

3. User Responsibilities

By using our service, you agree to:

• Use the service only for lawful purposes related to recruitment and employment
• Obtain appropriate consent or provide appropriate notice to candidates before uploading their CVs for verification, as required by applicable data protection laws
• Ensure that the use of verification reports complies with equality and employment laws
• Not use verification results as the sole basis for making adverse hiring decisions
• Maintain the confidentiality of verification reports and not share them beyond those with a legitimate need to know
• Not attempt to circumvent, disable, or otherwise interfere with security features of the service

4. Candidate Notice Requirements

As a user of RealCV, you agree to:

• Inform candidates that their CV may be subject to verification checks as part of your recruitment process
• Include reference to background/verification checks in your privacy notice or candidate communications
• Provide candidates with access to verification results upon reasonable request
• Allow candidates the opportunity to dispute or provide context for any flags raised in the verification report

5. Limitations of Service

You acknowledge and agree that:

• Informational purposes only: Verification reports are provided for informational purposes and should be used as one input among many in your hiring decision-making process
• Not proof of employment: Company verification confirms only that a company existed and was active during the claimed period, not that the specific individual was employed there
• Educational verification limits: Educational institution checks verify accreditation status only, not individual qualification attainment
• Data accuracy: We rely on third-party data sources which may contain errors or be out of date
• Automated analysis: Our service uses automated analysis which may produce false positives or miss certain issues

6. Candidate Dispute Process

If a candidate disputes any information in a verification report, you agree to:

• Give the candidate an opportunity to explain any discrepancies before making adverse hiring decisions
• Notify RealCV of any significant inaccuracies in our verification data so we can investigate and correct our records
• Not rely solely on verification flags without allowing the candidate to respond

7. Prohibited Uses

You may not use our service to:

• Discriminate against candidates on the basis of protected characteristics
• Make automated decisions about candidates without human oversight
• Conduct surveillance or monitoring beyond legitimate recruitment purposes
• Resell or redistribute verification reports without authorisation
• Process CVs for purposes other than genuine recruitment activities

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the service will be uninterrupted, secure, or error-free, or that the results obtained from the service will be accurate or reliable.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REALCV SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your use of or inability to use the service
• Any hiring decisions made based on verification reports
• Any claims brought against you by candidates or third parties
• Errors or inaccuracies in verification data

You agree to indemnify and hold harmless RealCV from any claims arising from your use of the service or your violation of these Terms.

10. Intellectual Property

The service, including all content, features, and functionality, is owned by RealCV and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our service without our prior written consent.

11. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on this page with an updated revision date. Your continued use of the service after such changes constitutes acceptance of the modified Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

For any questions about these Terms, please contact us at: legal@realcv.co.uk